MattConcept.Se – Customer Satisfaction Survey

About This Project

“Being a online shopping site, our challenge is maintaining a strong relationship with our customers and to measure shopping experience. We are delighted that the very positive results from Questionnaire Factory’s customer satisfaction survey confirms we are on track. We were also amazed how keen shoppers were to share their experiences and what’s more, the survey incentive (a discount on next purchase), has driven up sales. I can’t recommend Questionnaire Factory more highly”

Pernilla, CEO, MattConcept.Se

 

MattConcept.Se is an online shopping site, based in Stockholm, offering a wide variety of rug brands. They are looking to expand and as part of this process they have selected Questionnaire Factory to manage their customer satisfaction survey.

 

In particular they wanted to get a better understanding of:

 

  • The effectiveness of their online marketing activities
  • How customers view their website, products, product information, pricing, payment options and customer support
  • Effectiveness of thrid party suppliers including delivery times and quality of product
  • The profile of their customers and who are most positive to the MattConcept.Se brand